Privacy Policy

Introduction

At Rosewood Flowers we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines the types of information we collect, why we collect it, and how we use, store, and protect it. We reserve the right to update or modify this policy at any time, and we will notify users of any significant changes.

Collection of Personal Information

We collect personal information directly from you when you interact with us over the phone, in person, or on our website/app. The types of information we collect may include your name, email address, phone number, physical address, and payment information.

Purpose of Collection

We use your personal information to run, develop, and improve the products and services we offer our customers. These purposes include:

  • Processing and fulfilling orders

  • Providing customer service

  • Communicating with you about your orders and services

  • Improving our products and services

  • Personalizing your shopping experience.


Storage and Security

We will only store your personal information for as long as necessary. Typically, we hold your personal information for the duration of your relationship with us. However, we may keep your personal information for a longer period if applicable laws demand it (e.g., for record-keeping purposes). We take appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure.

Third-Party Vendors

Third-party services that track personal information may also collect log files/data on certain browser types. Log data collected and stored on servers typically includes IP addresses and download information.

User Rights

You have the right to access and correct your personal information. You can request to see what information we have about you, and you can request corrections if the information is inaccurate. You can also request that we delete your information under certain circumstances.

Contact Information

For any questions or concerns regarding this Privacy Policy, please contact us at hello@rosewoodflowers.com.au

This Privacy Policy compliance with the Australian Privacy Act 1988 and its 13 Australian Privacy Principles (APPs).